1.5 Our website is not designed for children, and we do not knowingly collect data relating to children.
2.1 We act as the controller and are responsible for your personal data.
2.3 If you have any concerns regarding your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we encourage you to contact us first so that we can address your concerns.
3.1 Personal data, also known as personal information, refers to any information about an individual through which that person can be identified. It does not include data where the identity has been removed (anonymous data).
3.2 We may collect, use, store, and transfer various types of personal data about you, which we have grouped as follows:
3.4 We do not collect any Special Categories of Personal Data about you, including information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic or biometric data, or information about criminal convictions and offenses.
3.5 If we are required by law or have a contractual obligation to collect personal data from you, failure to provide the requested data may prevent us from fulfilling the contract or providing the goods and services you seek from us. In such cases, we will notify you if data is necessary for contract performance.
4.1 We use various methods to collect data from and about you, including:
5.1 We will only use your personal data when the law allows us to do so. Most commonly, we use your personal data in the following circumstances:
5.2 We generally do not rely on consent as a legal basis for processing your personal data, except in specific circumstances, such as when you are not an existing customer or represent a corporate business and have provided us with your business card or when sending third-party marketing communications via email or text message. You have the right to withdraw your consent for marketing at any time by contacting us.
5.3 Below is a table that outlines all the ways we plan to use your personal data, along with the legal basis for processing it:
Purpose/Activity Type of Data Lawful Basis for Processing
Identity, Contact Performance of a contract with you
5.4 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer, administer your account and manage our relationship with you
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to administer your account and manage our relationship with you)
If you are a representative of a business, to manage our relationship with that business or to discharge our contractual obligations to the business that referred your business to us
(a) Necessary for our legitimate interests (to manage our relationship with the business you represent, and to discharge our contractual obligations to the business who referred your business to us)
(b) Necessary for the legitimate interests of the business you represent (to manage their relationship with us)
To process and deliver your order including:
(a) Managing communications traffic
(b) Managing payments, fees and charges
(c) Preventing and detecting fraud
(d) Collecting and recovering money owed to us or otherwise enforcing our legal rights
(f) Marketing and Communications
(a) Performance of a contract with you
(b) Legal obligation (providing accurate billing information)
(c) Necessary for our legitimate interests (traffic management; prevention and detection of fraud; recovering debts due to us or otherwise enforcing our legal rights)
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(c) Dealing with enquiries and complaints
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation (providing accurate billing information and handling complaints)
(c) Necessary for our legitimate interests (keeping our records updated and to study how customers use our products/services)
To enable you to partake in a promotion or complete a survey
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(e) Marketing and Communications
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (using diagnostic analytics to assess the number of visitors, posts, page views, reviews and followers in order to optimise future marketing campaigns)
To make suggestions and recommendations to you about goods or services that may be of interest to you
Necessary for our legitimate interests (to develop our products/services and grow our business)
5.5 Use and Publication of Personal Information
5.5.1 If you choose to submit personal information for publication on our website, we may use and publish that information in accordance with the license you grant to us. By providing us with such information, you grant us the right to use, reproduce, modify, adapt, publish, translate, distribute, and display it in any media worldwide. This license will be non-exclusive, royalty-free, and perpetual.
5.6 Marketing Preferences and Opt-out Mechanisms
5.6.1 At UTV Products Ltd, we respect your choices regarding the use of your personal data for marketing purposes. We strive to provide you with control over your data through the following mechanisms:
Promotional Offers from UTV Products Ltd
5.6.2 We may use your Identity, Contact, Technical, Usage, and Profile Data to understand your preferences and interests better. Based on this information, we may tailor marketing communications and offers that we believe may be relevant to you. This process helps us personalize our marketing efforts to enhance your overall experience.
5.6.3 You will receive marketing communications from us if you have requested information or purchased goods or services from us. Additionally, if you provided your details when registering for a promotion and have not opted out of receiving marketing messages, you may receive communications from us.
5.6.4 If you are not an existing customer or do not represent a corporate business and have voluntarily provided us with your business card, we may use your Identity and Contact Data to better understand your potential interests or needs. This will allow us to offer products or services that align with your preferences.
5.6.5 Before we share your personal data with any other company for marketing purposes, we will obtain your express opt-in consent. This means you will have the opportunity to decide whether your data is shared with third parties for marketing purposes.
5.6.6 You have the right to withdraw your consent for receiving marketing messages from us or third parties at any time. To exercise this right, you can contact us through the provided contact information. If you opt out of marketing communications, it will not affect the processing of personal data related to product/service purchases, warranty registrations, product/service experiences, or other transactions.
5.7 Purpose Limitation and Data Compatibility
5.7.1 UTV Products Ltd will only use your personal data for the purposes for which it was originally collected, unless we reasonably consider that another purpose is compatible with the original one. If you wish to understand how the new processing purpose aligns with the original purpose, please contact us for further details.
5.8 Unrelated Purposes and Legal Basis
5.8.1 In the event that we need to use your personal data for a purpose unrelated to the original purpose, we will notify you and explain the legal basis that allows us to do so. Our goal is to ensure transparency in all data processing activities and respect your rights.
5.9 Legally Required or Permitted Processing
5.9.1 In compliance with applicable rules and regulations, there may be instances where we process your personal data without seeking your knowledge or consent. We will always abide by the legal principles governing such processing activities.
6. Disclosure of Personal Data
6.1 UTV Products Ltd may share your personal data with the following parties for the purposes outlined in section 5:
6.2 All third parties receiving personal data are required to respect its security and process it lawfully. We do not allow third-party service providers to use personal data for their own purposes, and they can only process it for specified purposes following our instructions.
7. International Data Transfers (For UK Residents)
7.1 Transfers of personal data outside the United Kingdom and Republic of Ireland are subject to special rules under UK Data Protection Legislation.
7.2 We may also transfer your personal data to providers based in the European Economic Area (EEA). The UK Government recognizes the EEA as providing an appropriate level of protection for individuals’ data protection rights.
8. International Data Transfers (For EEA Residents)
8.1 Transfers of personal data of individuals based in the EEA outside the EEA are subject to special rules under EU Data Protection Legislation.
8.2 If you are based outside the EEA, we may receive and transfer your personal data to the country where you are based. We have entered into the Standard Contractual Clauses with worldwide subsidiaries and other parties based in the EEA to safeguard your personal data.
9. Security of Personal Data
9.1 UTV Products Ltd prioritizes the security of your personal data and has implemented appropriate measures to prevent unauthorized access, disclosure, alteration, or loss of your data. We limit access to personal data to authorized personnel, agents, contractors, and other third parties who require the information for legitimate purposes. These entities process data on our instructions and are bound by confidentiality obligations.
9.2 In the event of a suspected personal data breach, we have established procedures to handle such incidents and will notify you and relevant regulators as required by law.
9.3 Please note that while we take all reasonable measures to secure your data, the transmission of information over the internet is inherently insecure. Therefore, we cannot guarantee the absolute security of data sent over the internet.
9.4 It is your responsibility to keep your password confidential when accessing our website. We will never ask you for your password unless you log in to our website.
10. Retention of Personal Information
10.1 We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
10.2 To determine the appropriate retention period, we consider the nature, sensitivity, and purpose of the personal data, the potential risk of unauthorized use or disclosure, and the applicable legal requirements.
10.3 In certain cases, we may anonymize your personal data for research or statistical purposes. Anonymized data may be used indefinitely without further notice.
11. Updating Information
11.1 Ensuring the accuracy and currency of your personal data is essential. Please inform us promptly if your personal data changes during your relationship with us.
12. Your Legal Rights
12.1 Under data protection laws, you have certain rights regarding your personal data. We are committed to upholding these rights and providing you with the necessary information and assistance to exercise them effectively. Below are the rights you have in relation to your personal data:
(a) Request Access to Your Personal Data
12.1.1 You have the right to request access to the personal data that we hold about you. This is commonly known as a “data subject access request.” Upon receiving such a request, we will provide you with a copy of the personal data we have and confirm that we are lawfully processing it.
(b) Request Correction of Your Personal Data
12.1.2 If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request the correction of such data. Upon receiving your request, we will verify the accuracy of the data and correct any errors promptly.
(c) Request Erasure of Your Personal Data
12.1.3 You have the right to request the erasure of your personal data when:
12.1.4 Please note that certain legal requirements may prevent us from fulfilling your request for erasure in specific circumstances. We will notify you of any applicable legal exceptions when responding to your request.
(d) Object to Processing of Your Personal Data
12.1.5 You have the right to object to the processing of your personal data if it is based on legitimate interests or for direct marketing purposes. We will carefully assess the grounds of your objection and determine if we have compelling legitimate grounds that override your interests.
(e) Request Restriction of Processing of Your Personal Data
12.1.6 You may request the restriction of processing your personal data under certain circumstances. This means we will temporarily suspend the processing of your data, usually while we assess the accuracy or lawfulness of the data.
(f) Request the Transfer of Your Personal Data
12.1.7 Upon your request, we will provide you or a third party you have chosen with your personal data in a structured, commonly used, and machine-readable format. This right applies to data that you initially provided consent for or that we used to perform a contract with you.
(g) Right to Withdraw Consent
12.1.8 If we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing that occurred before your withdrawal.
12.2 Exercising Your Rights
12.2.1 To exercise any of the rights listed above or if you have any questions regarding your rights, please contact us using the provided contact information. We will respond to all legitimate requests within one month. If your request is complex or involves multiple requests, we may extend the response time, but we will notify you and keep you informed of the progress.
12.2.2 In some cases, we may need to verify your identity or request additional information to process your request effectively. This is a security measure to ensure that personal data is not disclosed to unauthorized individuals.
13. About Cookies
13.2 Cookies can be either “persistent” or “session” cookies. Persistent cookies remain on your device until their set expiry date, while session cookies expire when you close your web browser.
13.3 Cookies enable web servers to identify and track users as they navigate different pages on a website, helping to remember users and their preferences.
14. Our Cookies
14.1 Our website utilizes both session and persistent cookies to enhance your browsing experience. You have the option to block cookies by adjusting your browser settings. However, blocking all cookies, including essential ones, may limit your access to certain parts of our site.
14.2 The cookies we use fall into the following categories:
(a) Strictly Necessary Cookies
(b) Analytics/Performance Cookies
(c) Functionality Cookies
(d) Targeting Cookies
14.3 Third-Party Cookies
14.3.1 Our website may also use third-party cookies, such as those from embedded YouTube videos. These cookies are likely to be analytical/performance cookies or targeting cookies.
14.3.2 Please note that we have no control over third-party cookies used by our website, such as advertising networks or web traffic analysis services. Third-party cookies may track your online activities and tailor advertisements to your interests based on your browsing history.
15. Analytics Cookies
15.1 We utilize Google Analytics to analyze the use of our website and gather valuable insights into user behavior.
15.2 Google Analytics generates statistical information about website usage through cookies.
15.3 The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz, and __utmv.
15.4 The information generated by these cookies helps us create reports about website usage, allowing us to enhance the user experience.
16. Third-Party Cookies
(a) what3words.com (id)
(b) zopim.io (_cfduid, cookie_utm_last_touch, refer_info, zte2095)
(c) Google.com (DSID, IDE)
17.1 Lawful Basis
18. Your Legal Rights
18.1 You can exercise your rights in relation to your personal data by contacting us using the provided contact information. Please note the following:
18.2 We aim to respond to all legitimate requests within one month. If your request is complex or numerous, we may extend the response time, but we will inform you and keep you updated throughout the process.
19.2 The last update was on 01 September 2022. For historical versions of the policy, please contact us at sales@UTVproducts.co.uk.
19.3 We encourage you to check this page occasionally to stay informed of any changes.
19.4 We may also notify you of significant policy changes by email or through the private messaging system on our website.